Delivery, payment and returns
Short answers about ordering from Ruumaku Home & Living. Jawapan ringkas dalam English dan Bahasa Melayu. See also Delivery and returns and the Terms of sale.
Do you deliver across Malaysia, and what does delivery cost?
Yes. West Malaysia: a flat RM8 per order, and free delivery when your order is RM150 or more. Sabah, Sarawak and Labuan: charged by weight, RM25 for the first kilogram and RM12 for each additional started kilogram. Free delivery does not apply. The exact charge is shown at checkout before you send your order.
Ya, kami hantar ke seluruh Malaysia. Semenanjung Malaysia: kadar tetap RM8 setiap pesanan, percuma bagi pesanan RM150 ke atas. Sabah, Sarawak dan Labuan: dikenakan mengikut berat, RM25 untuk kilogram pertama dan RM12 bagi setiap kilogram tambahan, tiada penghantaran percuma.
How do I pay for my order?
Payment is not taken on the website. Pay by DuitNow QR or bank transfer within 24 hours of sending your order, using your order number as the payment reference, then upload your receipt in My Orders. An order that is not paid within 24 hours is cancelled automatically and nothing is charged.
Bayaran tidak dibuat di laman web ini. Bayar melalui DuitNow QR atau pindahan bank dalam masa 24 jam selepas menghantar pesanan, dengan nombor pesanan sebagai rujukan, kemudian muat naik resit di My Orders. Pesanan yang tidak dibayar dalam masa 24 jam dibatalkan secara automatik dan tiada caj dikenakan.
When will my order be shipped?
Once your payment is validated (within 12 hours on business days), we start preparing your order and ship it out.
Selepas bayaran anda disahkan (dalam masa 12 jam pada hari bekerja), kami mula menyediakan pesanan anda dan menghantarnya.
How can I track my parcel?
Your tracking number appears in My Orders once the courier has your parcel. You can also use the Track order page.
Nombor penjejakan anda dipaparkan di My Orders apabila kurier telah menerima bungkusan anda. Anda juga boleh menggunakan halaman Track order.
What if my item arrives faulty, damaged or wrong?
Email us with your order number, the condition of the parcel and the item when it arrived, clear photos and a video showing the problem, and the courier label and tracking number. We handle a return or refund request only for an item that arrives faulty, damaged or wrong, and our support team replies within 14 working days. The full rules are in the Terms of sale.
E-mel kami dengan nombor pesanan, keadaan bungkusan dan barang semasa tiba, gambar dan video yang jelas, serta label kurier dan nombor penjejakan. Kami hanya mengendalikan permintaan pemulangan atau bayaran balik bagi barang yang tiba rosak, cacat atau salah, dan pasukan sokongan kami membalas dalam masa 14 hari bekerja. Syarat penuh ada dalam Terms of sale.
Who runs Ruumaku Home & Living?
Ruumaku Home & Living is operated by Glomix Ventures, an online store of kitchen and home essentials that delivers across Malaysia.
Ruumaku Home & Living dikendalikan oleh Glomix Ventures, sebuah kedai dalam talian untuk barangan dapur dan keperluan rumah yang menghantar ke seluruh Malaysia.