Terms of sale

How ordering and payment work

Ruumaku Home & Living is operated by Glomix Ventures. By sending an order you agree to these terms.

1. Your order

Sending an order reserves the items for you. Your order is confirmed once we have validated your payment.

2. Prices

Prices are in Malaysian ringgit (RM). The delivery charge, if any, and any promotion are shown before you send your order.

3. Payment within 24 hours

Payment is not taken on this website. Pay by DuitNow QR or bank transfer, using your order number as the payment reference, within 24 hours of sending your order, then upload your receipt in My Orders. The payment details are shown after you order and in My Orders.

Once your payment is validated (within 12 hours on business days), we start preparing your order and ship it out.

4. Unpaid orders are cancelled

If we have not received your payment receipt within 24 hours, the order is cancelled automatically and the items are released for other customers. We will email you when this happens. Nothing is charged for a cancelled order, and you are welcome to order again. If you paid but did not upload a receipt in time, contact us with your receipt and order number.

5. Delivery

We prepare and ship your order after your payment is validated. Delivery to Sabah, Sarawak and Labuan is charged by weight. Your tracking number appears in My Orders once the courier has your parcel.

6. Returns and refunds

We handle a return or refund request only for an item that arrives faulty, damaged or wrong. There is no warranty or guarantee for:

normal wear and tear;
an item that has been used or put into practice;
damage from misuse or abuse of the product;
damage from rough handling by the courier, unless you bought shipping insurance for your parcel.

To claim, email [email protected] with your order number and the condition of the parcel and the item when it arrived, before and after opening, with clear photos and a video showing the problem, and the parcel’s consignment details (courier label and tracking number). Our support team replies within 14 working days, not counting weekends and public holidays.